| q000003 | Can you explain how your product can protect a remote user with a VPN client? |
| q000004 | Does your product work in conjunction with an anti-virus program, or replace it? |
| q000005 | Does your product work in conjunction with a personal firewall, or replace it? |
| q000006 | How can I get a fully functional evaluation copy of BlackICE Defender? |
| q000008 | The product caused an illegal operation on COMCTL32.DLL. |
| q000009 | Can your product get the MAC address of non-local computers? |
| q000010 | How does the product work on a home network using Win98
Internet Connection Sharing (ICS)? |
| q000011 | How do I update the product? |
| q000012 | When I install the product, no one can connect to my web or FTP server. |
| q000014 | Does the product run on the Apple Macintosh? |
| q000015 | Does the product support Linux? |
| q000016 | What can I use as evidence? |
| q000017 | ICQ stops functioning when I configure the protection to "Paranoid" |
| q000018 | What is the format of "attack-list.csv"? |
| q000019 | How do I configure the product? |
| q000020 | How do I stop firewalling ports? |
| q000021 | The product is causing a problem on my server? |
| q000022 | Scandisk and defrag never complete |
| q000023 | Ignoring an internal adapter |
| q000024 | How do I disable probes from my local machine? |
| q000025 | How does your product compare with "personal firewalls"? |
| q000026 | How can I scan myself from across the Internet? |
| q000027 | How do I configure WinNT for running Sentry? |
| q000028 | How much will it cost to update "Defender" when the license expires,
and what will stop working? |
| q000030 | How do I block an IP address permanently? |
| q000031 | Using PC Anywhere through the firewall |
| q000032 | Using FTP client software through the firewall. |
| q000033 | I've been attacked! Now what? |
| q000034 | Filter Failure Event |
| q000035 | How does the firewall blocking feature work? |
| q000036 | With the product installed, I cannot access my floppy drive. |
| q000037 | Compatibility with SecuRemote. |
| q000038 | I just downloaded the program, but I cannot open the file. |
| q000039 | My notebook computer runs very slow after it resumes from sleep
mode. |
| q000040 | Oh my gosh, I'm being HACKED!!! What do I do now? |
| q000042 | Running as a service under Windows NT? |
| q000044 | What notification features does the product offer? |
| q000045 | Compatibility with NAT (Network Address Translation)? |
| q000046 | Compatibility with Windows NT Server? |
| q000047 | Where is the configuration for the product stored? |
| q000048 | Can I run the interface on one machine to be notified when
another machine is attacked? |
| q000049 | I have some questions about corporate deployment of
the ICEpac suite. |
| q000050 | How do I prevent an alert from triggering? |
| q000051 | How do I allow access to my machine from a certain IP
address that is being blocked by the firewall protection feature? |
| q000052 | How does the product handle machines with multiple interfaces? |
| q000053 | What are the differences among the three versions of the product
(Defender, Agent, and Sentry)? |
| q000054 | Do you have a trial version of Defender? |
| q000055 | What is blackd.log? |
| q000056 | Does the product run on Windows NT Terminal Server Edition? |
| q000057 | NetXray says it can't read the .enc files generated by the product. |
| q000058 | A UDP port scan indicates all the ports are OPEN, even
when at Paranoid blocking level. |
| q000059 | What products have known incompatibilities? |
| q000061 | My computer crashed during installation after I clicked the FINISH button. |
| q000062 | I can't synchronize my PDA after installing the product. |
| q000063 | Unable to use Microsoft VPN. |
| q000064 | Unable to print on HP 4000N network laser printer. |
| q000065 | The program caused an illegal operation on COMCTL32.DLL. |
| q000066 | Compatibility with LapLink |
| q000067 | I Blocked the IP address of an intruder, but I still get events from that intruder. Why? |
| q000068 | After installing the program, my computer can no longer see my domain controller. |
| q000069 | Running in a small home network. |
| q000070 | Time synchronization fails. |
| q000071 | What are the RISKS involved using the product? |
| q000072 | How do I download and install the product, and what can
go wrong. |
| q000073 | Selecting exit from the menu does not stop/exit the program. |
| q000074 | How do I run the program invisibly in the background without
the flashing red eye when under attack? |
| q000075 | What registry entries does the product use? |
| q000076 | Installation of the product on other drives than C:
doesn't work on WinNT. |
| q000077 | What are the special filters in the firewall system? |
| q000078 | What is the PacketLog feature? |
| q000079 | I'm seeing lots of attacks. Is this normal? |
| q000080 | How does your product compare to GuardDog? |
| q000081 | Is there a way to sort the attack lists by attacker so I can easily see
repeated attempts from the same IP address. |
| q000082 | Is there a way to automatically send a message back
to the originating IP address and tell them
to buzz off? |
| q000083 | Is it legal for folks to attempt to probe and control
your computer? |
| q000084 | Is there an automated way to send a note back to the hacker's
ISP? |
| q000085 | The installation/upgrade program gives an error message. |
| q000086 | I'm running MS Proxy v2.0; will your product help
me, and how? |
| q000087 | How can the hacker from somewhere else on the
net connect to me if I've only connected
to a single website? |
| q000088 | My credit card doesn't work when I try to
purchase the product. |
| q000089 | The user interface seems to have a bug that sometimes when
I scroll down, it automatically jumps back up again. |
| q000090 | I can no longer see my Network Neighborhood. |
| q000091 | What is the format for the file firewall.ini? |
| q000092 | Why have the four firewall-like protection levels (Trusting, Cautious, Nervous, Paranoid)? |
| q000093 | After installing your product, my two computers can no longer access each other. |
| q000095 | Why doesn't the product automatically block intruders' addresses
even when "Enable Auto-blocking" is checked? |
| q000096 | When I click on update and follow the instructions to get to the
right menu choice and do the "Download BlackICE Update" I either
get nothing or a page full of gobbledegook which looks suspiciously
like an executable file displayed as a text file. |
| q000097 | Compatibility with Freedom from ZeroKnowledge.com. |
| q000098 | The GUI cannot startup correctly. |
| q000099 | Does the product provide 100% security against hackers? |
| q000110 | What is the file sigs.ini? |
| q000111 | On Windows NT, the service fails to start. |
| q000112 | Incompatibilities with CallWave. |
| q000113 | Incompatibilities with NeoTrace. |
| q000114 | Clearing the Attacks list. |
| q000115 | Can spoofed packets be used to attack the product itself? |
| q000116 | What is the ICEcap configuration option, and why is it disabled? |
| q000117 | My system says it will report to http://snitch.networkice.com. |
| q000118 | My Defender will no longer report to ICEcap. |
| q000119 | Will the product defend against nmap? |
| q000120 | What is the privacy policy for the products (as opposed to
the website policy)? |
| q000121 | Why do I see UDP port probes from RealNetworks servers? |
| q000122 | Does the product check Network ICE's website for a valid key? |
| q000123 | What is the file 'guid.txt'? |
| q000124 | What is your PGP key for support? |
| q000125 | What about ShieldsUP? |
| q000126 | Home User Deployment of BlackICE Defender |
| q000127 | Will the product work with Windows Millennium? |
| q000128 | Does the product work with alternate Windows TCP/IP stacks. |
| q000129 | Is BlackICE Defender a firewall? |
| q000131 | Is the product a "SPY TOOL"? |
| q000132 | How does your product compare to ZoneAlarm? |
| q000134 | Trojaned Network ICE warez. |
| q000135 | An anti-virus program reports that the .enc files collected
by the product are infected by a virus. |
| q000140 | What protection does the product provide for Windows NT IIS 4.0 servers? |
| q000141 | Printing on HP 4000N network laser printer |
| q000142 | Remotely connecting to a host running LapLink |
| q000143 | SocketWatch and BlackICE |
| q000144 | BlackICE's Blocking, Trusting, and Intrusion Detection Function |
| q000145 | BlackICE and Token Ring |
| q000146 | Lan Bridge Server |
| q000147 | How do I tell what version of BlackICE I'm running? |
| q000148 | Losing functionality on my desktop |
| q000149 | TCP Port 113 shows up as CLOSED instead of STEALTH |
| q000150 | Uninstalling BlackICE using InstallPac/ICEcap vs. using InstallShield |
| q000151 | How do I find blackd.log? |
| q000153 | Trouble installing BlackICE on a hardened Windows
NT 4 server running IIS |
| q000154 | Microsoft Natural Keyboard Pro |
| q000155 | After dialing up to my ISP, I get disconnected. How can I fix this? |
| q000156 | BlackICE flashing RED when using CallWave |
| q000157 | How is an Intruder's severity computed |
| q000158 | Once BlackICE detects a hacker on a port, how does it stop the attack? |
| q000159 | I'm unable to print on Xerox XE 80, even though I have switched around
protection level settings in the Protection tab from Nervous to Cautious. |
| q000160 | Auto-blocking isn't working on older Linux systems. |
| q000161 | How does the Linux file structure differ from Windows? |
| q000162 | How do I install the Linux version? |
| q000163 | Firewall rules aren't being set by ICEcap? |
| q000164 | Security vulnerability in ICEcap with Jet engine |
| q000165 | Grinding passwords on ICEcap |
| q000166 | Security vulnerability in ICEcap |
| q000167 | ICEcap version 2.0.23a patch available |
| q000168 | Shouldn't auto-blocking be enabled on Telnet abuse? |
| q000169 | Running BlackICE with new MS Hot Fix or Service Pack |
| q000170 | Jolt2 attack appears not to be blocked |
| q000171 | IP Fragment Overlap attacks, UDP Port Probes, and Streaming Media |
| q000200 | Glossary of terms |
| q000201 | Is the product compatible with SOCKS, and which versions of SOCKS? |
| q000202 | Is BlackICE Defender a stateful firewall? |
| q000203 | Is BlackICE Defender a proxy? |
| q000204 | Is BlackICE Defender a packet filtering firewall? |
| q000205 | Since BlackICE uses protocol analysis rather than pattern match,
why do you ever need to update it? |
| q000207 | Symantec/Norton AntiVirus 2000 identifies Defender as a
Backdoor.BlackD virus. |
| q000208 | Gigabit Sentry - requirements and expectations |
| q000209 | Interoperability with Norton AntiVirus Corporate Edition from Symantec. |
| q000210 | Is your product compatible with the following VPN clients? |
| q000211 | I can't find my license key. |
| q000212 | How do I update my BlackICE license key? |
| q000213 | How do I remove BlackICE Defender for Workstation or BlackICE Defender for Server? |
| q000214 | How do I read the BlackICE Packet Log and Evidence Log files? |
| q000215 | Why is Norton Anti-Virus Auto Protect not starting? |
| q000216 | How do I configure BlackICE Defender for Server? |
| q000217 | How do I change the protection level? |
| q000218 | What is the Advanced Firewall Settings feature? |
