q000022

Scandisk and defrag never complete

This article applies to: BlackICE Defender.

SUMMARY

The product is leaving files open on the disk, including evidence files it logs from the network. Scandisk and defragmentation utilities do not complete because of these open files.

DETAILS

We are currently working on a solution to this problem. In the meantime, the easiest workaround is to go to the directory where the product is installed and execute "blackd stop", or kill the "blackd.exe" task running in the background.

On Windows 95 or 98, go to the start button in the lower left side of your monitor window, and select "MS-DOS Prompt" from the Programs menu. This will bring up a command window. In the command window, type the following commands at the '>' prompt:

 
cd "\Program files\Network ICE\BlackICE" 
blackd stop 
exit 

This will stop the background process on Windows 95 systems. It is also wise to exit the user interface. To do this, right click on the shield icon in the tool tray in the lower right corner of your monitor window. Select the Exit command, which will close down the user interface.

Completing these two steps will allow the defragmentation process to complete.

 
Keywords: scandisk, defrag, defragmentation 
Version:  1.8.5 
Fixed:     
Modified: 1999-08-25