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q000098

advICE :Support :KB : q000098

The GUI cannot startup correctly.

This article applies to: BlackICE Defender.

SUMMARY

This is a problem in the update process that we are currently investigating.

DETAILS

The update program choose multiple mechanisms to make sure the product has stopped correctly before replacing files. One of these techniques is the file "stopbi.txt" which the GUI looks for on occasion. If the file exists, the GUI will shut itself down.

We are currently investigating a bug where this file is not deleted. This results in the file never going away, and BlackICE.EXE always going away when launched.

Note that this has no effect on the background monitoring program blackd.exe, so you are still protected.

The solution is to go into the directory where you've installed the product, and delete it yourself manually.

 
Keywords:  
Version:  all 
Fixed:    N/A 
Modified: 1999-12-14 
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